With over a decade of experience supporting patient access and consumer engagement initiatives, Steve is an industry leader in designing, implementing, and optimizing patient access solutions. Steve has an established track record of implementing transformative, consumer-centric processes, which clients value for their ability to simultaneously improve consumer experience and generate revenue and cost savings. His ambulatory operations experience positions him to address a variety of challenges facing health systems, pediatric hospitals, and physician groups today.
Steve regularly helps provider organizations reinvent their approaches to patient access, consumer engagement, centralized services, EHR and template optimization, and referral management. At ECG, Steve has overseen the design, implementation, and optimization of numerous large, multidisciplinary patient access initiatives and access centers with services spanning the spectrum of patient care. Most recently, he redesigned provider scheduling templates and enabled online scheduling capabilities across 35 specialties for a multiregional health system.
